Complaint Line

03 - 8880 5651 / 5625/ 5627

Client's Charter

  1. To receive, investigate and decide all complaints in a fair, equitable and transparent manner based on the power conferred by law within six to twelve months from the date of the complaint receipt.


  1. To review, audit, and provide recommendations for improvements to the system and work procedure within 90 working days from the date of document and information received.


  1. To ensure that the findings by the Commission be presented to the complainant within 3 days of the Commission Meeting.